Incident queue ● ServiceNow
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Human-in-the-loop
Guardrails
READDiagnostics: logs, DB, health, jobs. Runs automatically.
LOWApproved runbooks: unlock, re-run job, restart worker. Runs automatically and every action is audited.
HIGHMoney, data or production config. Waits for a supervisor's one-click approval.
ServiceNow journal
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